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How do I get a defective item, ordered on Mandibuzz.com, replaced?

Notify Mandibuzz customer care of any problems, damages or defects within 30 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost.

In order to get a defective item replaced

Contact Customer Care via the Contact Us Page or call us on 99401 94982, within 30 days from the date of delivery.
We'll replace the defective item immediately.

How do I cancel an order on Mandibuzz.com? Alternatively, how do I return a product ordered on Mandibuzz?

For outright cancellations by you:

If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped, you can do one of the following:

1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.

2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;

• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;

• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.